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Shipping & Returns

Shipping

We ensure shipping out from our warehouse within 2 business days of receiving your order on in-stock products. For orders equal to or less than $49.98, a flat rate shipping fee of $9.00 will be applied to your order.  We do not charge any handling or early shipping request fees.  If you need your order expedited, please contact customer service.  Depending on your location, transit time can take up to 6 business days.

We currently do not accept International orders online. 

 

Returns

We offer a 100% customer service policy for items purchased on our web store.  If your product is received not as advertised on our web store, we will do whatever it takes to resolve the situation to your satisfaction.

Please notify a customer service agent for any questions or concerns Monday - Friday, 8AM-5PM - PST.  All unauthorized returns will not be accepted. 

T: 888-883-1885

Email: cs@cuddle-barn.com